“Bosky Salon” makes every effort to ensure timeous delivery of all orders. We also endeavor to keep our customers up to date on the status of their order(s). Should delivery timelines be affected by unforeseen circumstances that arise or circumstances that are outside of our control, we will contact you via the email address provided during checkout and provide a revised delivery schedule.
We currently only deliver within South Africa
Dispatch Time
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please communicate this to us via our email at info@boskyhair.co.za
Items Out Of Stock
Should items ordered be out of stock, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer us to process a refund.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us via info@boskyhair.co.za so that we can conduct an investigation
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the courier.
Parcels Damaged In Transit
Should a product be damaged or defective at the time of delivery or collection, please notify us right away by contacting us via our email address: info@boskyhair.co.za
Taxes
VAT has already been applied to the price of the goods as displayed on the website.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel lost in transit
We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Process for parcel damaged in-transit
We will process credit or replacement as soon as the courier has completed their investigation into the claim.
